CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: Clutch.KickZzUSA@gmail.com
or fill in our contact form:
FAQ
01
I’ve found the sneakers I want but can’t select my size
No worries! If you’re unable to select your size, it might mean that the size is currently out of stock. We know that’s frustrating, but don’t fret—we’re constantly updating our inventory, so it’s worth checking back soon for restocks.
If you’re still having trouble or want to know more about availability, feel free to reach out to our customer service team. We’ll gladly help you track down your size or suggest some similar styles that might catch your eye. After all, finding the perfect fit is what we do best!
03
Has my order been sent yet ?
Great question! Once your order has been processed and shipped, you’ll receive a tracking number via email so you can keep an eye on your sneakers as they make their way to you. If you haven’t received a tracking number yet, your order is likely still being prepared for shipment.
Don’t worry—we’re working hard to get it out the door as quickly as possible! If you're feeling impatient (we totally get it), feel free to reach out to our customer service team for an update. We’ll make sure you know exactly where your kicks are!
05
Part of my order is missing
Uh-oh, that’s definitely not the experience we want you to have! If part of your order is missing, don’t panic—we’ll get it sorted out ASAP. Sometimes, items may be shipped separately depending on availability or processing times.
First, check your tracking information to see if any other packages are on their way. If everything seems good but you're still missing something, contact our customer service team right away. We'll quickly look into it, track down the missing item, and make sure you get what you ordered. We’ve got your back!
07
Which methods of payments can I use?
We’ve got you covered! At Clutch KickZz, we accept a variety of payment options to make your shopping experience as smooth as possible. You can pay using:
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Apple Pay 🍏
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Google Pay (Android) 🤖
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All major credit and debit cards (Visa, MasterCard, American Express, Discover, etc.) 💳
Feel free to choose the method that works best for you, and enjoy hassle-free checkout! If you run into any issues, our customer service team is always here to help.
09
Is it safe to order online?
Absolutely! Shopping with Clutch KickZz is as safe as it gets. We take your security seriously, using SSL encryption to protect your personal and payment information every step of the way. Whether you're checking out with your credit card, Apple Pay, or Google Pay, your details are kept secure and private.
We also use trusted, reputable payment processors to ensure a smooth and secure transaction experience. So, shop away with confidence—your kicks are just a few clicks away, and your info is in safe hands!
02
Can you give me more information about the sneakers?
Of course! We’re all about the details when it comes to your kicks. Whether you need more info about the materials, fit, size guide, or care instructions, we’ve got you covered.
On each product page, you’ll find detailed descriptions, including:
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Style and design features
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Material breakdown (e.g., leather, suede, mesh)
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Sizing info and fit advice
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Shipping and returns info
If you still have questions or need more specifics, just reach out to our customer service team. We’re happy to help you find the perfect pair—and we won’t stop until your feet are happy! 👟✨
04
Can I track my order ?
Yes, absolutely! Once your order has been shipped, we’ll send you an email with your tracking number and a link to track your package. You’ll be able to follow your sneakers' journey all the way to your doorstep. 📦👟
If you didn’t get the tracking email or need help tracking your order, just reach out to our customer service team, and we’ll be happy to assist you!
06
You’ve sent me the wrong items
Oh no! We’re really sorry about that. Mistakes can happen, but don’t worry—we’ll fix it fast! If you received the wrong items, please contact our customer service team within 7 days of receiving your order.
We’ll sort it out by either sending you the correct items or arranging for a return or exchange, whichever works best for you. We’ll even cover the return shipping, so you won’t have to worry about a thing!
We’re committed to making sure you get the right sneakers and have the best experience possible—thank you for your patience!
08
I forgot to use my discount code
Oops! Don’t worry, it happens! If you forgot to apply your discount code at checkout, just reach out to our customer service team as soon as possible. While we can’t guarantee we can apply the code once the order is processed, we’ll do our best to make it right and help you get those savings.
For future orders, just remember to double-check your cart before hitting that “complete purchase” button—discounts are the best part of shopping! 😉
10
Delivery - How much is it and how long does it take?
We offer fast and reliable shipping options to get your new kicks to you as quickly as possible!
Please note, delivery times may vary depending on your location and any ongoing promotions or holidays, but we’ll make sure to get your order to you as soon as possible. Once your order ships, you’ll receive a tracking number to follow the journey of your sneakers.
Need it faster? Express shipping is always an option for those urgent sneaker cravings! - at buyers expense.